PRIVACY.

YOUR DATA. YOUR TRUST.

OUR COMMITMENT TO YOU

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Mama Festivals Limited (known here as "we" or " Mama Festivals Limited") collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

PRIVACY NOTICE

Summary

Our Privacy Notice has been designed with you in mind.  How the notice applies to you will depend on the way in which you interact with us.  For example, if you:

  1. purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
  2. when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below. 

 

What Information We Have & Where We Get It

 

How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it.

1) For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:

 

2) For our legitimate business interests

Where you’ve given your consent

Who We Share Your Data With & Why

 

Your Choices & Rights

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

 

Your rights

You also have rights over how your personal information is used including:

To exercise any of the above rights please complete this form. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

 

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe.  At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. 

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.  Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.

For more information, or to get a copy of the relevant documentation please contact us.

CONTACT US

If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: privacy@livenation.co.uk

There’s also the The Information Commissioner’s Office - ICO although we encourage you to try and let us help you first.